Frequently asked questions

  • In partnership with Southern California Edison (SCE), PromisePay offers an online automatic payment program that is designed to help eligible customers manage their past-due balances and prevent possible service interruptions.

  • Eligible customers will be notified of their eligibility by text and/or email about PromisePay. If you have received a text and/or email about the PromisePay program, you are eligible! If you are not sure if you are eligible, please contact Promise at +1 (877) 346-4555.

    If you're not eligible, SCE has other options to help you with your past due balance. Please visit SCE's website to learn more: Help Paying Your Bill | Your Home | Home - SCE

  • PromisePay payment plans are interest-free.

  • SCE Customers will pay a $1.65 transaction fee for all credit/debit card, ApplePay, GooglePay, and prepaid debit card payments through PromisePay. The fee is assessed per transaction.

  • Sign up for a PromisePay in minutes with three easy steps:

    • Choose a plan that works for you at sce.promise-pay.com. We offer a wide range of options.
    • Make your first payment. We accept credit/debit cards, ApplePay, GooglePay, and prepaid debit cards.
    • Pay off your balance with monthly payments. We make it easy with automated monthly payments and reminders.

  • Customers without access to a credit/debit card or bank account may enroll with a prepaid debit card. These reloadable, prepaid cards can be purchased at your local grocery store and may be refilled and used for automatic payments. The card needs to be registered and funded before enrolling. Please note: these are not gift cards. Certain cards charge activation fees, so it's important to load a sufficient amount to cover both the activation fee and your PromisePay plan enrollment payment.

  • The PromisePay plan payment amount should have a descriptor of "PromisePay – SCE" on your bank statement.

  • Your plan covers the balance in your PromisePay plan at the time of enrollment. Any new SCE bills issued after that must be paid directly to SCE.

  • New bill charges will be paid to SCE - you must continue to pay your new bill charges directly to SCE. Your agreed upon PromisePay plan payments must be paid to Promise.

  • PromisePay plans are designed to be flexible - you can request a one-time extension or adjust key aspects of your plan as needed, as long as you make at least one payment each month.

  • To avoid any disruption of service, please make sure to submit timely payments on your established PromisePay plan and pay each subsequent monthly SCE bill by their respective due dates.

  • Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.

  • Call PromisePay at +1 (877) 346-4555. Agents are available Monday through Friday from 7AM - 7PM PST.

  • Please call SCE directly at: (800) 655-4555

    Agents are available Monday through Friday from 7AM - 7PM PST and on Saturdays from 8AM - 5PM PST.

  • Please call SCE directly at: (800) 655-4555

    Agents are available Monday through Friday from 7AM - 7PM PST and on Saturdays from 8AM - 5PM PST.

  • For questions about service disconnections, please call SCE directly at: (800) 655-4555

  • Your SCE bill is due upon receipt and is considered past due after 22 days of rendering the bill.

  • SCE customer support agents are available Monday through Friday from 7AM - 7PM PST and on Saturdays from 8AM - 5PM PST. SCE recognizes the following holidays, on which representatives are not available:

    • New Year's Day
    • Martin Luther King Jr. Day
    • Presidents Day
    • Memorial Day
    • Fourth of July
    • Labor Day
    • Veterans Day
    • Thanksgiving Day
    • Friday after Thanksgiving
    • Christmas Day

  • Promise's normal business hours are Monday through Friday from 7AM - 7PM PST.

    Promise recognizes the following holidays, on which representatives are not available:

    • New Year's Day
    • Martin Luther King Day
    • Presidents Day
    • Memorial Day
    • Juneteenth
    • Fourth of July
    • Labor Day
    • Indigenous Peoples Day
    • Veterans Day
    • Thanksgiving Day
    • Friday after Thanksgiving
    • Christmas Eve
    • Christmas Day
    • New Year's Eve